Top dirtiest hotels
Written on April 5, 2009 · Tags: hotel, poor service, your stories
TripAdvisor has selected the dirtiest hotels based on reviews done by their members: disgustingly dirty, cramped, smelly, dangerous are some of the adjectives used in these reviews. Stay away from these hotels! United States * 1.Hotel Carter, New York City, New York * 2.Continental Bayside Hotel, Miami... Read more
What Zagat people think of airlines
Written on November 26, 2008 · Tags: airline, complains, continental, jetblue, midwest, poor service, singapore airlines, survey, virgin, zagat
Zagat has published results of survey among their members. For US domestic flights operated by large airlines, Continental was voted No. 1 in premium class while JetBlue took top honors for economy. Virgin America ranked 1 in premium class and Midwest for economy among midsized airlines. For international... Read more
80 hours nightmare courtesy of Alitalia
Written on November 15, 2008 · Tags: alitalia, poor service, your stories
On November 12th, 4 nuclear physicists go to Rome Fiumicino to board an Alitalia direct flight to Buenos Aires to attend a congress in Buenos Aires - they get boarding cards and go to gate. Flight was scheduled 10pm but it is canceled at 9pm. Alitalia diverts the passengers to a flight to Sao Paulo,... Read more
Hasn’t your bag made it to destination? A good complaint letter.
Written on September 15, 2008 · Tags: complains, lost bag, poor service
Below a real letter written by my former colleague Chris to American Airlines. It’s a very good example how to claim a reimbursement for a delayed or lost bag: keep all receipts of items you had to buy; take note of all calls made to the airline; write down all the facts; be firm and polite (no... Read more
Holiday Inn Express paper towel :-(((
Written on September 12, 2008 · Tags: holiday inn, poor service
Yes, it’s true and my picture is a proof: UK Holiday Inn Express hotel provides face towel made by paper. The paper is not soft at all (like the Kleenex one), but the touch feeling is similar to the paper used in some hotels amenities kits to clean the shoes! You can get the feeling of the stiffness... Read more
Stupid long unnecessary queue at Heathrow
Written on May 27, 2007 · Tags: heathrow, poor service, your stories
This is the most ridiculous queue that I have ever had the misfortune to be a part of…it took me 3 and a half hours to get to the front. It is a line in Heathrow airport that is simply a transit line to get to Terminal 4…My original flight had landed at…Terminal 4. So naturally I had... Read more