This time….United
Oh, oh I had a thought - ! :-)): is it true that it’s cool right now to complain about airlines - and air travel in general, isn’t it? Too many videos, articles around - and many of them are ironic/funny…..Here another one, this is excellent! A media storm from this story in US:... Read more
Beware of wifi costs
Expedia has researched costs of wifi connections considering an international hotel chain, a 2 stars and a 5 stars hotel, a retail chain and 10 airports around the world. Conclusion is that wifi is more expensive in Europe with Venice topping the rank with average cost of 7.4€ x hour, compared to an... Read more
What Zagat people think of airlines
Written on November 26, 2008 · Tags: airline, complains, continental, jetblue, midwest, poor service, singapore airlines, survey, virgin, zagat
Zagat has published results of survey among their members. For US domestic flights operated by large airlines, Continental was voted No. 1 in premium class while JetBlue took top honors for economy. Virgin America ranked 1 in premium class and Midwest for economy among midsized airlines. For international... Read more
Hasn’t your bag made it to destination? A good complaint letter.
Written on September 15, 2008 · Tags: complains, lost bag, poor service
Below a real letter written by my former colleague Chris to American Airlines. It’s a very good example how to claim a reimbursement for a delayed or lost bag: keep all receipts of items you had to buy; take note of all calls made to the airline; write down all the facts; be firm and polite (no... Read more