Hoteliers talk about guests, and it’s really funny!
Written on November 7, 2009 · Tags: Fun, hotel, your stories
Thanks to this article on Times, I discovered this great group on Facebook, “You know you’ve worked in hotels when…” where hoteliers share stories about their guests. Some of the topics discussed: “Funniest thing you have ever seen, that no one would believe unless they... Read more
Your own 1st class Pan Am cabin in your garage
Written on October 30, 2009 · Tags: first class, Fun, video
There is a garage in Redondo Beach, California that accomodates a replica of a first-class cabin from a Pan Am World Airways 747. Owner (a director of United Airlines) spent 50,000$ and more than 20 years to recreate this cabin. (original story here) Read More →
Top dirtiest hotels
Written on April 5, 2009 · Tags: hotel, poor service, your stories
TripAdvisor has selected the dirtiest hotels based on reviews done by their members: disgustingly dirty, cramped, smelly, dangerous are some of the adjectives used in these reviews. Stay away from these hotels! United States * 1.Hotel Carter, New York City, New York * 2.Continental Bayside Hotel, Miami... Read more
Best airlines awards
Written on January 5, 2009 · Tags: air france, airline, alitalia, british airways, easyjet, emirates, finnair, KLM, qantas, singapore airlines, swiss, virgin
Conde’ Nast Traveller annual awards are one of my favourites, especially those related to spas in exotic places. This year number 1 of all travel categories was the new Six Senses hotel in Koh Samui: a friend of mine was there some months ago and he told me that it’s the top of luxury he... Read more
What Zagat people think of airlines
Written on November 26, 2008 · Tags: airline, complains, continental, jetblue, midwest, poor service, singapore airlines, survey, virgin, zagat
Zagat has published results of survey among their members. For US domestic flights operated by large airlines, Continental was voted No. 1 in premium class while JetBlue took top honors for economy. Virgin America ranked 1 in premium class and Midwest for economy among midsized airlines. For international... Read more
80 hours nightmare courtesy of Alitalia
Written on November 15, 2008 · Tags: alitalia, poor service, your stories
On November 12th, 4 nuclear physicists go to Rome Fiumicino to board an Alitalia direct flight to Buenos Aires to attend a congress in Buenos Aires - they get boarding cards and go to gate. Flight was scheduled 10pm but it is canceled at 9pm. Alitalia diverts the passengers to a flight to Sao Paulo,... Read more
And you’ll get to travel!
Written on November 10, 2008 · Tags: heathrow, your stories
Author is Sam, a female corporate lawyer, who lives in NYC and writes a nice blog, Very Simple. Story below is taken from one of her posts. Flew (from US) to London Sunday night, landed 6:30 Monday morning. Was at my firm’s London Office by 10. Stayed until about 10:30 pm. Drank about 17 cups of espresso... Read more
Glamourous memories from Pam Am stewardess
Written on October 6, 2008 · Tags: your stories
Ultra Swank blog features an amazing interview to former Pam Am stewardess Valerie Waterman. I’ve selected only some sections of the interview that can be found here. Pan Am training: I remember we had charm and grace training where we were taught how to sit with our knees and ankles together.... Read more
Hasn’t your bag made it to destination? A good complaint letter.
Written on September 15, 2008 · Tags: complains, lost bag, poor service
Below a real letter written by my former colleague Chris to American Airlines. It’s a very good example how to claim a reimbursement for a delayed or lost bag: keep all receipts of items you had to buy; take note of all calls made to the airline; write down all the facts; be firm and polite (no... Read more
Stupid long unnecessary queue at Heathrow
Written on May 27, 2007 · Tags: heathrow, poor service, your stories
This is the most ridiculous queue that I have ever had the misfortune to be a part of…it took me 3 and a half hours to get to the front. It is a line in Heathrow airport that is simply a transit line to get to Terminal 4…My original flight had landed at…Terminal 4. So naturally I had... Read more