Hasn’t your bag made it to destination? A good complaint letter.

Below a real letter written by my former colleague Chris to American Airlines. It’s a very good example how to claim a reimbursement for a delayed or lost bag: keep all receipts of items you had to buy; take note of all calls made to the airline; write down all the facts; be firm and polite (no... Read more

Moleskine City and Info Notebooks

If you’re tired to record notes on the go in your mobile phone or PC (and then you do not remember anymore where is the note with the address of THAT restaurant in Dublin you’ve enjoyed a lot), you could reconsider a pen and paper to organize your own travel notes on the go. The trick here... Read more

Holiday Inn Express paper towel :-(((

Yes, it’s true and my picture is a proof: UK Holiday Inn Express hotel provides face towel made by paper. The paper is not soft at all (like the Kleenex one), but the touch feeling is similar to the paper used in some hotels amenities kits to clean the shoes! You can get the feeling of the stiffness... Read more

How to book a short-haul economy flight online

There are thousands of online booking sites, but most use a very small number of the same global distribution systems (GDS = an international computer reservation system that accesses many databases of suppliers, airlines, etc in different countries, such as Amadeus, Sabre, Galileo). That is why you... Read more

When a travel agent gives you value

Nowdays if you need to book a  domestic flight or one across Europe flight without doing via your corporate travel agent, do-yourself-online is your choice. We share our best tips here. But there are kind of travels when the middle-man, old travel agent, will do much better than yourself: exactly the... Read more